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Oracle Field Service is a cloud-based field service management solution that helps businesses schedule, route, and equip mobile workers to complete service activities at a customers home, office, or installed asset location. Take a product tour. Request a demo. Automate service delivery.
Oracle Field Service Cloud Service provides multiple public REST APIs that can be used to access data stored in Field Service Cloud and construct integrations to other systems. These systems could be other Oracle Cloud applications or offerings, or they could be external systems in a customer or partner network.
Oct 23, 2023 After the 23D upgrade, technicians will see a new 'Storage Location' field on the 'Undo install' screen, which will show all available storage locations (other technicians or vans) that are part of the team. A new 'Storage Location' field is available on the 'Undo Install' screen.
Oracle Field Service Cloud Service provides multiple public REST APIs that can be used to access data stored in Field Service Cloud and construct integrations to other systems.
You can use Oracle Field Service Forecasting Cloud Service not just to forecast workload, but to analyze gaps in your mobile workforce. As Forecasting includes permission-based access, you can control the information that your supervisors and technicians can view. Your managers with local focus can view a forecast, plan, or capacity and compare at specific time durations or by specific working ...
Achieve Mobile Workforce Excellence. Oracle Field Service Cloud. Optimise: Balance time and cost efficiencies while exceeding SLAs for customer satisfaction. Connect: customers with the contact center, dispatch and field technicians for a superior experience. Scale : Integrate customer account data and product data.
Oct 23, 2023 The feature introduces a new way to synchronize parts catalogs from Fusion into OFS. While the OIC accelerator has allowed the creation of catalogs based on items from inventory organizations for a long time, this feature presents the following improvements: Creation and update of OFS parts catalogs from Fusion item catalogs.
Field Service Cloud Video and iPapers ... Watch our video to learn how Oracle Field Service Cloud delivers predictable service and customer satisfaction. Share: Now read the Mobile Workforce Excellence iPaper for your Industry. Communications: Mobile ...
Chat live, get your field service questions answered. Chat Now. Special Offer: Your Guide to Choosing a Field Service Management Solution. ... can empower your field workforce to make the most of every customer interaction with a personalized and live demo of Oracle Field Service Cloud.
(Optional, depending on the URL you entered.) Type your company name in the Company field. Type your user name in the Username field. Type your password in the Password field. Click Sign in. Results: The home page configured for your user type opens.
Oracle Field Service is an industry-leading, cloud-based field service management solution. Key features include: Management, scheduling, routing, and optimization capabilities. Field capacity and quota planning for resource utilization and booking.
Oracle Field Service is built on time-based, self-learning, and predictive technology, empowering you to solve business problems while evolving your field service organization. NOTE: For the latest information on new features visit our Readiness Site.
Jul 23, 2021 Using Core Application. Date/Time Picker UX Improvements for Service Window, SLA and Activity Start/End Time. Update 21C introduces new capabilities for data entry of fields representing time periods, and aligns the visual look and feel of these fields with the Redwood style to provide consistent user experience.
You can export CSV-formatted data from Oracle Field Service Forecasting Cloud Service. The exported data doesn't show in Microsoft Excel format as this feature doesn't support Microsoft Excel. This screenshot shows the data exported to CSV format, which is opened in a spreadsheet: You can export these types of data: Forecasted Workload ...
Aug 10, 2021 Here are just a few examples: - Vodafone Portugals first-time fix rate improved from 85% to 90%. - Bosch Thermotechnology increased their call rate (jobs completed per day per technician) from 3.25 to 4.1. - Cincinnati Bell reduced unplanned overtime by 45% and reduced all overtime by 30%. - VOO increased productivity by 30% through the ...
Oracle Field Service is a cloud-based field service management solution that helps businesses schedule, route, and equip mobile workers to complete service activities at a customers home, office, or installed asset location. Take a product tour. Request a demo. Automate service delivery.
Improve field service visibility: Field service teams have real-time visibility into which entitlements are covered as part of a subscription package. Offer customers self-service: Let customers control their subscription orders and accounts without the help of a sales rep or customer service agent. Self-service functionality lets customers ...
In the Add application window, click Application Catalog, and then Launch app catalog. Search for Oracle Field Service Cloud, and then click Add. In the App Details section, enter the Name and Description. By default, both of the Oracle Field Service Cloud apps are selected. Clear the sub app that is not required.
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